Custom AI reception by Vivero
Focus on patients. Let Lena answer the phone.
The phone keeps ringing while you treat a patient. We design AI reception around your practice: incoming calls, common questions and appointments shaped by your rules and calendar capabilities.
Every implementation has its own scope, integrations and proposal.
- 01Ask about opening hours.
- 02Try booking an appointment using a fictional name.
- 03See how Lena responds to a follow-up question.
Your practice has its own rules. Reception needs to know them.
The demo starts the conversation. Your reception is designed around the calls you receive, your booking process and the tools you use.
Your call flows
Together we define questions, services, opening hours and situations for your staff, including a clear process for uncertain requests.
Calendar and booking
We check your system's integration capabilities, then scope booking, appointment changes or callback requests accordingly.
Your phone line
We assess your existing number, forwarding and availability rules. Scope can cover busy periods, after-hours calls or selected call types.
Ongoing review
We agree test scenarios, record access, usage limits and evaluation. Responses and rules are refined using real calls.
From the first conversation to a validated implementation.
- 01
Map the calls
We review common requests, your calendar, phone setup and reception workflow. We propose a manageable first scope and price.
- 02
Build a custom pilot
We configure the voice, scenarios and agreed integrations. Together we test everyday cases and exceptions before going live.
- 03
Review and extend
We measure completed requests, booking accuracy and cases for staff. Further features follow the results.
Before implementation
Is this a ready-made package or a custom solution?
A custom solution. Lena demonstrates the conversation. Call scope, rules, voice, integrations and operation are designed for each practice.
Browser demo or phone call?
Start with a browser and microphone. We arrange telephone demonstrations individually. A pilot also checks the phone experience and your telephony setup.
Will it work with our calendar?
We assess your specific system first. Only then do we confirm whether reception can book and change appointments directly or collect requests for your staff.
What does it cost?
Pricing depends on call scenarios, telephony and integrations. We separately agree preparation and pilot work, ongoing operation and usage costs. You receive a proposal before work begins.
What stays with the staff?
Together we define boundaries and exceptions. Reception handles agreed administrative tasks; medical questions and decisions remain with healthcare professionals.
How could Lena help your practice?
Tell us which calendar you use and which calls interrupt your team most often. We'll propose what to test first.
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